Trellis Health is unlimited and free for Beta users for life. After beta is filled, subscription costs $9/month ($99 year) or $12/month ($129/year) if you sign up on your iPhone within the App, and pay via the App store. You can also use your HSA or FSA funds to pay for the annual subscription, but always double check with your plan administrator. If you have any issues or questions - email us at support@jointrellishealth.com. We do not take insurance, we operate on a consumer cash pay model because we believe many of the problems in healthcare today are the direct result of complex business models between providers, employers, payers, and insurance. We would rather build something people love, and have zero obligations to work for anyone but you - the consumer and patient.

Welcome to the future of medicine! Onboarding and collecting your medical history happens on your device, in minutes. You don’t need to make phone calls, remember all the doctors you’ve had over the last decade - or remember all your different MyChart urls/logins/passwords. How? There have been huge steps forward in healthcare interoperability over the last 5 years. There are national health information exchange networks (Commonwell, carequality, e-health exchange). These networks connect via API to providers all over the country and have advanced and robust patient matching technology. Care providers use these networks routinely to exchange information about your care. Unfortunately, the patient is the last to benefit from that progress - and you are generally dissuaded, if not blocked outright, from accessing your own data today - even though it’s your protected right as a patient. We access these networks today to help deliver treatment and care-coordination for your pregnancy healthcare journey. Our commitment is to push this access forward for everyone - at every opportunity we get.

Because we onboard on-device and remotely - we need to make sure you are you, so we only access and pull your health and medical data. We verify your identity with government issued ID. Be sure to use your actual legal name, the email address you use with your medical team (without hiding it), your real phone number and your accurate address. If you don’t provide the real information, Trellis Health will not be able to match your records and you will get a poor data return. We only collect what is absolutely necessary - for example we don’t collect SSN. We build to bank level security practices and are a fully HIPAA covered, HIPAA compliant entity.

Yes, we will continue to build out personalized support through Trellis Health with access to licensed medical professionals, midwifes, OBGYNs, maternal fetal medicine specialists and complementary care teams to support your health journey beyond the software tools we provide. The goal here is not to replace your in-person care team and primary OBGYN, but rather supplement, educate, empower and make sure care is coordinated with you - the patient - and make sure no-one slips through the cracks.

Everyone else shares and uses your health data - we encrypt it. We build to bank-level security practices and are fully HIPAA compliant. We believe that today - your health data isn’t private or secure enough. We aim to build the most private and secure health data application that’s ever existed for consumers. We will never sell or share your data with anyone - and we don’t believe in “de-identified” health data. Trellis Health makes money by providing valuable software to our users - not by building a data empire. In future, with advancing AI, there is the possibility to train algorithms and build tailored insights on encrypted and privacy preserving data storage architectures. We have patents and intellectual property in privacy preserving digital architecture. This is the type of technology innovation for health research that gets us excited!

We won’t share or release anything without your knowledge. By law, court ordered requests for medical information need to prove there has been reasonable effort to contact the patient and request access to the data. If we get subpoenaed for any of your personal health information we will contact you directly and ask what you would like to do. Many states now have legal protections like the MyHealthMyData Act in WA (where Trellis Health is headquartered) that do not allow subpoenas across state lines for any medical services that are legal in the state that they were performed in - ie a TX law enforcement agency cannot subpoena for records of a TX resident who had health services administered in WA, unless those services are also illegal in WA. We will continue to support your ownership of your health in every way we can.

You can cancel at any time and delete your account. You have a grace period of 3 months and your data is safe and fully accessible if you need to sort out a new payment method. If you are having any kind of financial hardship, are pregnant, and want to continue using your account please reach out to support@jointrellishealth.com and we will make sure you are covered. You can also download a full copy of your data at any time.

We typically get medical data returned for 99% or more of our users. Most of the time this is volumes of messy and not-easily-readable files. Urban healthcare providers and hospitals are almost always covered. Data gaps might exist where you have seen a provider who doesn’t have an EMR system or is part of a smaller, boutique or rural clinic. Sometimes record matching for those who have moved states a lot or changed their name can result in some gaps - we are working to fill these gaps. Reach out to support@jointrellishealth.com if you think there might be data gaps due to address or name changes and we’ll try to fix it with you. Because of the mass of messy data, we are still building tools to unlock data visually in a way that makes sense for you, like layers of an onion, with each update we will organize and release new parts of your health data for you to help manage your health and coordinate care (medications timeline, labs timeline etc). We recommend ensuring the app automatically installs updates so you get these new features.

Yes. Of course! It may be overwhelming and very messy but it’s your data. At Trellis Health, we are building the software tools to help you see, organize, connect to and make sense of your health story but if you want to build those tools yourself - you absolutely can! Let us know if you care about health data ownership, understanding patterns and are interested in building these types of things - we’d love to chat! - careers@jointrellishealth.com.

You can keep using Trellis Health post-delivery, throughout the 4th and 5th trimesters as your body recovers and transitions. Your data and insights are here as long as you need them for you and your family - indefinitely - in your Trellis Health account. Pregnancy is not a “9 month thing” - most women experience many years if not decades in a family building phase of life and we aim to support that entire journey and beyond. Today, the tools and functionality in the app are tailored for pregnancy but we are continuing to build out features beyond pregnancy for you, your child and family. In future, you will be able to connect a partner’s account and a child’s account into a full family-hub. Never spend 30 mins trying to access that vaccine history you need for camp again. Know what medications your mother needs to take, when, and remotely preprogram reminders for her. It’s like a learning operating system for your families’ health - across generations - we’re just not there yet.